Service Manager - Lift Truck |
| Nov. 04, 2009 - Feb. 04, 2010 |
| Location: | Salt Lake City, UT |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Health, Dental, Vision, Life, 401K/Profit Sharing, Paid Vacations, Paid Holidays |
| Employment Type: | Full Time |
| Department: | Service |
| Description: | Qualified candidates should have a commitment to customer service, extensive knowledge of service repair, and be a proven leader and willing to oversee the daily function of a service department. This position will require hands on leadership.
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| Duties: | Schedule all service work and assign to the technicians. Oversee work to ensure satisfaction for the customers.
• Advise customers of repairs and estimated cost of repairs.
• Charge out all service tickets, customer, internal and warranty in a timely, profitable manner.
• Work with customers to resolve any complaints.
• Maintain a clean and orderly shop area at all times.
• Keep special tools up-to-date.
• Assist technicians when needed.
• Control expenses of the service department while maintaining productive services for our customers.
• Control nonproductive time, breaks, protected time off, sick leave, and personal leave.
• Hire and ensure service technicians are being trained.
• Ensure that the shop is in safe operating order.
• Provide programs to ensure the productivity of each employee.
• Assure that at least one person is qualified to fill any specific job position including the manager's position.
• Review employee performance and wages on an annual basis with the Regional Manager.
• Develop programs to upgrade all employees capable of and desiring advancement.
• Work closely with the parts department personnel to ensure that parts required are available.
• Make recommendations regarding the purchase of service vehicles and maintain the fleet.
• Ensure there is no form of discrimination anywhere in the service department regarding sex, race, age, or religion.
• Ensure we are in compliance with US DOT, OSHA, EPA, and EEOC/ADA.
• Work harmoniously with all coworkers.
• Perform other duties as requested by the Regional Manager and assist other department personnel to ensure customer satisfaction.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
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| Qualifications: | Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
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