This job is responsible for designing, developing, coordinating and delivering equipment-related learning interventions to technicians to provide a basic foundation for practical application and skill development in testing, diagnosing, and repairing equipment and engines through classroom instruction, demonstrations and mock-up simulations.
1. Delivers multiple equipment and systems training programs in areas including theory, diagnosis, service, safety, applied failure analysis and testing, ensuring learning of fundamental skills, knowledge and practical. Facilitates learning in classroom, on-the-job and electronic settings, managing all aspects of the learning environment.
2. Designs and develops training courses, including course content, instructor’s guides, training aids, handouts, hands-on activities and assessments. Revises existing courses and updates materials, based on changes in technology and equipment.
3. Collaborates with Director of Training, product support management, technical communicators and manufacturer representatives to establish training objectives focusing on competencies and increased productivity and business unit goals.
4. Coordinates class rosters, schedules, equipment, facilities and evaluation data related to courses delivered and other activities related to area of expertise. Communicates directly with service managers and branch managers to ensure training needs are being met.
5. Keeps current on specific areas of expertise, to remain a subject-matter expert within area of specialization; participates in independent study, coursework and on-the-job activities relevant to area of specialty, including one-on-one consultation with active technicians.
6. May perform other duties as required and assigned.
• Relevant knowledge of equipment operation and ability to demonstrate expertise in material handling equipment, industrial safety and applied failure analysis.
• Knowledge of fundamental engine, machine and truck systems, their dynamics and operational parameters – e.g., cooling system, air inlet and exhaust system (w/emissions controls), lubrication system, fuel system, hydraulic system, electrical systems (DC+AC), power transmission (mechanical, hydrostatic and electric drive systems), braking controls, HVAC, and operator control systems, how they interact and are managed by the current ECM systems (computer).
• Knowledge of and ability to regularly use: hand wrenches, grease guns, hammers, impact tools, air tools, torque wrenches, screw drivers, basic measuring tools, overhead hoists, slings and chains, electrical testing equipment, hydraulic test equipment and numerous other specialized testing and adjusting equipment. Most often the employee must furnish the majority of the above tools.
• Knowledge of methods, materials, tools and techniques used in the repair of heavy construction/diesel engines/fleet machines equipment.
• Ability to perform and teach effective troubleshooting of equipment problems while simultaneously performing failure analysis to assure root cause is found and corrected to eliminate customer dissatisfaction.
• Ability to read and understand parts books, service manuals and electrical/hydraulic schematics.
• Ability to maintain current product knowledge of all [CAT/Allied/JLG/Mitsubishi] and competitive products.
• Ability to demonstrate effective coaching, counseling, and teaching in a learning environment.
• Ability to operate relevant equipment in order to demonstrate and safely manage practical tests given to technicians.
• Ability to demonstrate effective classroom facilitation methods and presentation skills.
• Ability to effectively communicate to diverse groups and individuals through strong written, speaking and listening skills.
• Ability to deal with internal and external customers in a manner that shows sensitivity, tact, and professionalism.
• Ability to translate semi-technical or complex concepts to “plain English” and a high comfort level with explaining technical applications to non-technical users.
• Ability to evaluate, plan and implement training systems.
• Ability to travel 30% of time.
• Ability to meet and maintain company driving requirements.
• Ability to utilize proper bending, lifting, stooping, pushing, pulling, climbing, dismounting and three-points of contact techniques if needed.
• Ability to work well as a team member.
• Skills to successfully work with various CAT software systems required to access service information and diagnose machine problems, including CAT ET, ABS, SIS, and TMI.
• Skills in problem solving, organization and effective time management.
• Skills in safety rig or hook for lifting a part or component of a machine and operating floor jacks and overhead cranes.
• Skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
Education and Experience:
• High school diploma or equivalent required.
• Associate’s degree in diesel technology, engines, automotive or related field required and/or equivalent combination of education and experience.
• Minimum of 3 years of training and development experience required associated with specialized equipment/industrial area.
• Experience diagnosing and repairing lift trucks
• Experience with various types of systems and components (hydraulics, mechanical, pneumatic, power train, electronic, electrical, air and fuel systems, ac/dc electrical theory, etc.) on a large number of different kinds of equipment.
• Valid driver’s license required.
NMC is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information or membership in any class protected by applicable local, state or federal law.
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